In the event that our organization is in charge of the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only if Boughtify is responsibility for shipping the wrong item/ size.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, the item should be in original packing condition, with tags and without using them, in this case we can allow a return. Subjected to stock availability
Here, the customer will be responsible for the shipping fee both ways to and from our warehouse for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Write an email to email@example.com by following the below points:
Explain in detail regarding the case:
- Show us the problem with clear photos taken close up in good lighting or record a short video and send it to our Support Center along with your order number.
- We will review the case for you.
- We will offer a solution.